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What is your return policy?
All personalized/custom orders and sale items are Final Sale. If you placed a full-price non-personalized order (an item without personalized text or images), you are eligible for a refund if postmarked within 30 days of delivery.
How do I see a preview of my item?
If you chose to personalize an item, the preview was available to you after clicking the "Customize Me" button.
I saw an item on your Instagram account, do you have it available online?
All items posted on our Instagram account @stich.and.gift are available for purchase, unless sold out. Feel free to email or DM us on Instagram if you need assistance finding a specific item online.
Do you sell gift cards?
Not yet, soon though.
When will my order ship?
Non-personalized orders ship within 1 business day. Please ensure your shipping address is correct prior to submitting your order. Once the order has shipped, we are unable to redirect the shipment.
Turnaround time for personalized items averages 5-7 business days. If you need an item rushed (2 business days) there is a $12 fee.
What if I receive an item that is damaged?
We apologize for the inconvenience! If you receive an item that is damaged, please contact customer service within 48 hours of delivery.
What payment methods do you accept?
We accept Visa and MasterCard.
How do I place a custom corporate order?
Looking for a special custom gift for a company or large group? Let us help you show appreciation for your team or clients with our custom gifting program. Please click here to learn more!
Do you ship internationally?
Yes! Shipping will be calculated at checkout. Please review our shipping policy for more details.
I have an item at home that I bought somewhere else that I want personalized, is that possible?
Yes! We offer personalization’s on items not purchased at our store starting at $15. Feel free to contact us with any questions!
All FAQs
Below are some of are common questions about orders
What is your return policy?
All personalized/custom orders and sale items are Final Sale. If you placed a full-price non-personalized order (an item without personalized text or images), you are eligible for a refund if postmarked within 30 days of delivery.
How do I see a preview of my item?
On each product page, simply fill in the personalization box and select your font and color options (if available). Double-check spelling before adding to cart!
Can I request a custom design or logo?
Got a custom idea? We’d love to hear it! Just send us a message through our contact form or email us, and we’ll let you know what we can do.”
I saw an item on your Instagram account, do you have it available online?
All items posted on our Instagram account @stitch.and.gift are available for purchase, unless sold out. Feel free to email or DM us on Instagram if you need assistance finding a specific item online.
Do you sell gift cards?
Not yet. But maybe soon.
When will my order ship?
Non-personalized orders ship within 1-2 business day. Please ensure your shipping address is correct prior to submitting your order. Once the order has shipped, we are unable to redirect the shipment.
Turnaround time for personalized items averages 7 business days. If you need an item rushed (2 business days) there is a $12 fee.
Ordering Multiple Items with Different Turnaround Times?
We ship your order once the entire order is complete, so please keep this in mind if you are ordering items with different turnaround times.
What if I receive an item that is damaged?
We apologize for the inconvenience! If you receive an item that is damaged, please contact customer service within 48 hours of delivery.
What payment methods do you accept?
We accept Visa and MasterCard.
How do I place a custom corporate order?
Got a team or big group to impress? We’ve got you covered with awesome custom gifts they'll actually love! Let us help you spread the smiles- contact us for more information info@stitchandgift.ca
I have an item at home that I bought somewhere else that I want personalized, is that possible?
Yes! We offer personalization’s on items not purchased at our store starting at $15. Feel free to contact us with any questions!
Do you include any price tags or receipts with my shipment?
Nope, we don’t include any prices or receipts. We know your gift is likely on its way to a sweet new baby and their family—and they’ll love unwrapping their package without any price tags getting in the way.